GDPR Cookies & Privacy Notice
Clinogen Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
- How and why the Clinogen Limited collect information from you
- Who we share your information with, why and on what basis
- What your rights are
If we make changes to this notice we will notify you by updating it on our website. Clinogen will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Clinogen Limited determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection Officer, Clinogen Limited Ltd, Robin Willis Way, Windsor, SL4 2PX, UK
or via firstname.lastname@example.org
This privacy notice was last updated on 20 July 2018.
What information we collect when you register and why?When you buy goods from us, you are entering into a contract with us. We will ask you to provide some personal information such as:
- Full name
- Contact number
- Email address
- Date of birth
As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customers whose payment cards have expired will be asked if they would like to automatically store these details in order to speed up the payment process. This is covered in more detail in the section, Who we share your information with and why.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
- Contract – your personal information is processed in order to fulfil a contractual
- Arrangement e.g in order to send you your invoices and purchases.
- Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
- Legitimate Interests – this means the interests of Clinogen Limited in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
- Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Who we share your information with and why?Clinogen Limited works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies, product technicians visiting your business premises and market research companies amongst others.
Some examples of the categories of third parties with whom we share your data are:
In order for you to receive your goods, Clinogen Limited works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
Clinogen Limited works with business who support our website and other business systems.
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Clinogen Limited works with trusted third party payment processing providers (PayPal) in order to securely take and manage payments.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the personal information that will be processed include, for example: name, address, contact details, financial information, device identifiers including IP address and vehicle details.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Transfers to third countries
Some of the information you provide to us may be transferred outside the European Economic Area to countries such as India and the US. This is a transfer to a “third country”. For example if Clinogen Limited had a business relationship with another agency in a third country who provides us with IT support together with customer and supplier administration services. Although the data is held in UK data centres colleagues in other counties may access it to undertake the activities described above.
If you place an order with us and you are outside of the UK we will transfer the data that we hold on you to Clinogen Limited in the UK.
Clinogen Limited also works with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations. Wherever transfers of data to third counties occurs Clinogen Limited will put in place an appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information. To find out more please contact us at email@example.com
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you place an online order with us, we will ask you if you want to receive this type of marketing information. Clinogen Limited will not share your information with companies outside of Clinogen Limited for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the:
Data Protection Officer, Clinogen Limited Ltd , Robin Willis Way, Windsor, SL4 2PX, UK or by emailing firstname.lastname@example.org, or by calling our Contact Centre on 01628 674644.
As stated above, Clinogen Limited does not share our customer information with third parties, except as described previously. If you receive information about our products from another company, Clinogen Limited has no control over the use of their data. You will need to contact the company that delivered the email to opt out of receiving ongoing emails. You may continue to receive mailings for a short period while your request is dealt with.
How long we keep your information?
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
- The law requires us to hold your personal information for a longer period, or
- delete it sooner;
- You exercise your right to have the information erased (where it applies) and
- we do not need to hold it in connection with any of the reasons permitted or required under the law;
- We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights?
You are entitled to request the following from Clinogen Limited, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
- Right of access –to request access to your personal information and information about how we process it
- Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact Call Centre 01628 674 644
- Right to restriction of processing – to restrict processing of your personal information
- Right to data portability – to electronically move, copy or transfer your personal information in a standard form
- Right to object – to object to processing of your personal information
- Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact email@example.com
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
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What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details. The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
- They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
- To personalise and improve your customer experience.
- To recognise the device that you are using.
- To store the content of your online shopping bag whilst you browse the site and to complete an order.
- To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Clinogen Limited uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
- To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
- For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Clinogen Limited uses First Party cookies (these are placed there and used solely by Clinogen Limited) and Third Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your information security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Details of our Third Party Cookies
Clinogen Limited allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. For details of the Third Party cookies we use please see the table below. Clinogen Limited is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself. The following Cookies are all used for Analytical and Targeting purposes.
- Facebook Connect
- Facebook Custom Audiences
- Google Analytics
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here. Visitors can also opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.
This Cookie Notice was last updated on 20 June 2019, and further changes will be communicated by updating this notice.
Should you need to contact us please write to:
Data Protection Officer Clinogen Limited Ltd, Robin Willis Way, Windsor, SL4, 2PX, UK or via firstname.lastname@example.org.